Privacy Policy

1. Introduction

This Privacy Policy explains how OrangeQuery LLC (“we,” “our,” “us”) collects, uses, and protects your personal information when you use AskQ or purchase through Paddle.com.

2. Merchant of Record

Our checkout is powered by Paddle.com, the Merchant of Record. Paddle handles payment processing, billing, tax compliance, and order support. You can view Paddle's Privacy Policy at paddle.com/privacy.

3. Data We Collect

Account Data: Name, email, company, billing details.
Usage Data: Login records, analytics queries, and support interactions.
Technical Data: IP address, browser, device type.
We never have access to your credit card details — Paddle securely manages all payment data under PCI DSS standards.

4. How We Use Your Data

To provide and support AskQ.
To process orders via Paddle.
To send product updates, only if you opt in.
To comply with legal obligations.

If you are an EU resident:

You have the right to access, correct, or delete your personal data.
You may request a copy of your data in portable format.
You may request erasure of your data (“right to be forgotten”).
To exercise your rights, email privacy@orangequery.com

6. Data Retention

We retain account and usage data for as long as necessary to provide services. Billing records may be retained longer to comply with tax and legal obligations.

7. Security

We use industry-standard encryption (SSL/TLS) for all data in transit. Paddle is PCI DSS SAQ A compliant. We employ strong internal security practices, including strong passwords and device protection.

We only share data with:

Paddle.com (for payment processing).
Cloud hosting providers (for service delivery).
Regulatory authorities, if legally required.

We never sell your personal data.

9. Complaints

If you have a complaint regarding data handling, contact privacy@orangequery.com. EU residents may also contact their local data protection authority.

10. Contact

For privacy inquiries: privacy@orangequery.com